• Breaking News

    Saturday, 5 May 2018

    CPAO INSTRUCTS TO BANKS- TO ATTEND SICK, PARALYZED AND BEDRIDDEN PENSIONERS/FAMILY PENSIONER ON PRIORITY BASIS WITH EMPATHY

    CPAO Instructs to Banks- to attend sick, paralyzed and bedridden Pensioners/Family Pensioner on priority basis with empathy

    Deficiency in providing of services by banks to sick pensioners/family Pensioner

    GOVERNMENT OF INDIA
    MINISTRY OF FINANCE
    DEPARTMENT OF EXPENDITURE
    CENTRAL PENSION ACCOUNTING OFFICE
    TRIKOOT-II, BHIKAJI CAMA PLACE,
    NEW DELHI-110066

    CPAO/IT &Tech/Bank Performance/37 (Vol-III)(A)/2018-19/17
    25.04.2018

    Office Memorandum

    Subject- Deficiency in providing of services by banks to sick pensioners/family Pensioner.

    It has been observed that number of grievances are being received in CPAO regarding deficiency in services rendered by banks to pensioners/family pensioners. Pensioners/ family pensioners especially those who are sick, paralyzed and bedridden are facing problems while withdrawing their money from their respective pensions accounts.

    In view of the above, Heads of CPPCs and Heads of Government Business Divisions of all the authorized banks are requested to issue necessary instructions to all the branches to attend these pensioners/family pensioners who are sick, paralyzed and bedridden on priority basis with empathy so that no hardships are caused to the pensioners/ family pensioners.

    This issues with the approval of Chief Controller (Pensions).

    Sd/-
    (Praful Dabral)
    Sr. Accounts Officer (IT & Tech)


    Click to view/download CPAO O.M.

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