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    Friday, 10 February 2017

    GRIEVANCE REDRESSAL MECHANISM FOR THE JAWANS

    GRIEVANCE REDRESSAL MECHANISM FOR THE JAWANS 

    GOVERNMENT OF INDIA 
    MINISTRY OF DEFENCE 
    DEPARTMENT OF DEFENCE 

    RAJYA SABHA 
    UNSTARRED QUESTION NO.524 
    TO BE ANSWERED ON THE 7TH FEBRUARY, 2017 

    GRIEVANCE REDRESSAL MECHANISM FOR THE JAWANS 

    524. SHRIMATI CHHAYA VERMA:
            SHRI VISHAMBHAR PRASAD NISHAD:

    Will the Minister of DEFENCE be pleased to state:


    (a) whether the Ministry is monitoring the way in which various jawans of security forces are posting their grievances regarding various problems online or social media sites; 

    (b) whether the experts are saying that the jawans are resorting to this method as their problems are suppressed and not redressed in time; and 

    (c) whether in view of this, the Ministry will create any grievance redressal mechanism through which problems could be expeditiously solved; and if so, the details thereof? 

    ANSWER 

    MINISTER OF STATE IN THE MINISTRY OF DEFENCE
    DR. SUBHASH BHAMRE


    (a) to (c): Government of India has implemented a web based Centralized Public Grievance Redress and Monitoring System (CPGRAMS) in all its Ministries / Departments including the Ministry of Defence. This system provides online access to all citizens including the jawans and other Armed Forces personnel to lodge their grievances with the Ministry of Defence. The CPGRAMS system allows the Ministry to monitor the grievances and ensure their time bound redressal by the organisations / institutions concerned of the Ministry. 

    The Armed Forces also have systems in place for the redressal of grievances of their personnel. The procedures for dealing with statutory and non-statutory complaints and representations have been laid down under various sections of The Army Act, 1950; 

    The Navy Act, 1957; The Air Force Act, 1950 and the regulations and orders issued on the subject. 

    There are also informal mechanisms in place for redressal of grievances in the Armed Forces like the sainik sammelans, personal interviews, suggestion boxes, informal meetings, etc. 

    Thus well laid out grievance redressal systems are in place to deal with the statutory and non-statutory complaints and grievances of the Armed Forces personnel including the jawans. 

    A new redressal mechanism has been started wherein soldiers can air their grievances directly to the Chief of Army Staff through WhatsApp messages after exhausting all laid down redressal procedures. All the grievances appearing on the social media sites and online relating to Air Force are being monitored at Air Head Quarters for authenticity and remedial measures. There is also a system of open forum on Air Force internet where the Air Force personnel can share their views and project their problems with the senior officers. 

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